{"id":38613,"date":"2021-03-24T03:33:13","date_gmt":"2021-03-24T10:33:13","guid":{"rendered":"https:\/\/moneyppl.com\/?p=38613"},"modified":"2024-03-14T10:28:21","modified_gmt":"2024-03-14T17:28:21","slug":"people-from-around-the-world-share-the-worst-customer-service-theyve-ever-received","status":"publish","type":"post","link":"https:\/\/dev.moneyppl.com\/people-from-around-the-world-share-the-worst-customer-service-theyve-ever-received\/38613\/","title":{"rendered":"People From Around The World Share The Worst Customer Service They\u2019ve Ever Received"},"content":{"rendered":"

People who work customer service have a tough job. It’s not easy to keep a smile on your face all day long, especially when you’re constantly swamped by rude or unreasonable requests from clients. You’re not allowed to pick a fight, after all. You’re the face of the company.
\nThe customer isn’t always right. But neither is the customer service.
\nThese folks recently went online to share the worst customer service they’ve ever received. These people definitely won’t be leaving a tip!<\/p>\n

\"People
\nImage by Alexas_Fotos<\/a> from Pixabay<\/a><\/span><\/figure>\n
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25. The Doctor Is Out<\/h2>\n

I’m going to say the front office at my therapist’s clinic. I didn’t get to go see her for almost a year because I was extraordinarily sick, moved house, and injured myself while moving to the point that I had to undergo surgery.
\nI called to make an appointment and they said that since it had been over a year they had dropped me as a patient. Ok. So do I fill out new patient paperwork again? Well, she’s not accepting new patients right now. Ok, so can I see a different therapist because I’m seriously having some problems? (They’ve got like 20 of them in the same clinic.) Well, since you’re established with her and you have a rapport built up with her we don’t want to switch you to a new therapist. You could try calling back next month, but just so you know she’s booking four to six months out.
\nAt this point I’m pretty angry so I say, “I’m calling you guys because I’m having major issues. What if I was having thoughts of self-harm? Are you going to tell a person with who’s a danger to themselves that they can’t see a different therapist since theirs is booked until May?”
\nAnd that’s when she hung up on me. I called back and said, “Hey I think we got disconnected,” and she hung up on me again.
\nSo yeah, a mental health clinic that hangs up on people that have a history of self-harm and are asking for help gets my vote for worst customer service ever.<\/p>\n

AbortRetryImplode<\/a><\/p><\/blockquote>\n

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\"PeopleImage by Benjamin Balazs<\/a> from Pixabay<\/a><\/span><\/figure>\n

24. Please Just Take My Money<\/h2>\n

I bought a tablet not long after they came out. The cables looked like micro USB cables, but contained 2 extra wires that made it so that regular micro usb cables couldn’t charge the tablet.
\nThe company sold these cables for $20 each, but they were so poorly made that they quickly fell apart. I went through 20 in the first year alone; granted, most of them were given to me free while my warranty was valid.
\nAfter my warranty ran out, I went to buy another cord, as mine had once again torn up. None of the nearby stores had any. The website didn’t have any. I contacted customer service to see about purchasing one from them.
\nThey get my account info, then tell me they can’t send me one because my warranty ran out. I explain that I’m not trying to get a free one, I want to purchase one. The agent kept repeating that he couldn’t send me a free one. No matter how many times I said I didn’t want a free one, I wanted to buy one, he would repeat himself. I asked if they had any for sale, thinking they might be out and he just wasn’t explaining properly. Yes, they had them for sale, but he couldn’t send me a free one.
\nIn 30 minutes of arguing back and forth like this, I never did get it through his head that I wanted to buy<\/em> one.<\/p>\n

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\"PeopleImage by Karolina Grabowska<\/a> from Pixabay<\/a><\/span><\/figure>\n

23. More Pay Than Pal<\/h2>\n

Paypal was terrible after I got a box of roof tiles shipped to me instead of a guitar amplifier I ordered on eBay. I called them and let them know what happened. This was the convo:
\nMe: “So I got scammed. Instead of an amp, I received a box of roof tiles. I refused the shipment and sent it back. I can supply pictures.”
\nPaypal Rep: “Well, technically the item was delivered.”
\nMe: “It was a box of roof tiles, not an amp.”
\nPaypal Rep: “The ball is in your court. We showed something shipped out.”
\nThen he hung up.
\nI was furious. I called Citibank, which was the credit card company I used through Paypal. When I told them the situation, they instantly refunded me my money. They told me that even if they had shipped out the amp but it was the wrong color, they would still refund me and try to get their money back from the seller. AWESOME customer service.<\/p>\n

mikenothing<\/a><\/p><\/blockquote>\n

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\"PeopleImage by Free-Photos<\/a> from Pixabay<\/a><\/span><\/figure>\n

22. Like A Letter To Your Teacher<\/h2>\n

Health insurance. Having to explain to the “first line” of personnel who appear to be there simply to wear you down, what a procedure is, what the codes mean, and why something is, in fact, covered by my insurance. My doctor’s office actually provided me all the information knowing that my insurance was denying the claim assuming that I would probably just pay it. It took several phone calls but they did pay the claim. It was extremely frustrating, though, especially when you are sick and having to fight for your insurance to do their job.<\/p>\n

lovesthequiet<\/a><\/p><\/blockquote>\n

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\"PeopleImage by Free-Photos<\/a> from Pixabay<\/a><\/span><\/figure>\n

21. Hatefilm<\/h2>\n

Lovefilm. I tried cancelling, and all they would do is put my account on “holiday”. They simply refused to cancel my subscription. I eventually gave up and accepted the “holiday”.
\nAs that was ending, I tried again, they repeated the “holiday” thing, even though I couldn’t have any more “holiday” time on my account. Then they said that I can reduce my subscription (I was on an expensive one as it was for games), but I wanted to completely cancel.
\nIn the end, I sent them an email threatening legal action, as well as mentioning the Data Protection Act and telling them to remove all my details from their site as I didn’t trust them.
\nThey finally cancelled, buy my account was still there, including my payment details. So I sent them another email threatening legal action again before they finally removed my details.
\nI’m glad Amazon bought them then gutted them.<\/p>\n

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\"PeopleImage by Gerd Altmann<\/a> from Pixabay<\/a><\/span><\/figure>\n

20. Pie In The Sky<\/h2>\n

Last year myself, my wife, brother and fiancé, and sister and boyfriend went out to pizza in Salem, MA. We all ordered and then they deliver them to your table. Everyone’s pizzas came except my wife and I. We’re waiting for like 10 minutes until we notice people after us were getting food. Finally I go up there and they get all defensive and say they delivered it.
\n“No, you didn’t”
\nFinally they fess up that another customer had raised his hand and taken our pizza. They then just sat there looking at me like “OH WELL?”
\nHad to argue with the manager to actually get the pizza I ordered. She tried to make us take other pizzas instead that were already made (and not what we ordered).
\nPlace lost my business for life.<\/p>\n

noodle-face<\/a><\/p><\/blockquote>\n

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\"PeopleImage by Igor Ovsyannykov<\/a> from Pixabay<\/a><\/span><\/figure>\n

19. It’s A Dying Company<\/h2>\n

Bought a washer dryer combo from Sears. Opened a Sears credit card to buy it. They both broke in less than a week. After a month of no repairs, I had them returned. Sears refused to acknowledge my return, and I had to fight with them for 6 months to take the charges off the credit card.<\/p>\n

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\"PeopleImage by ErikaWittlieb<\/a> from Pixabay<\/a><\/span><\/figure>\n

18. The Farmer In The Dell<\/h2>\n

Totally a first world problem but the surrealism of the situation threw me off.
\nI had an ol’ clunker of a Dell computer that I was trying to inject a few more years of life into. It was still good and I couldn’t afford a brand new box at the time. Wanting to install an extra hard disk, I cracked the case open only to find out the thing’s skeleton wasn’t the traditional “screw it into place” sort. Instead you have to put a pair of clips on your device and then slide\/snap it into place.
\nThere was a pair of spare clips on the machine’s front end!… for an extra floppy drive<\/em>.
\nSo, I called Dell in the hope to maybe order and get a pair of hard disk clips shipped. I figured it’d be just a handful of bucks. Totally worth it.<\/p>\n